Limited Time Offer Expires In
Template Pack
Handle tricky client conversations with ease
Get the peace of mind, “fill in the blank” templates that will sound just like you. Designed for coaches, consultants and service providers.
Can you feel that pit in your stomach when a client sends you that email at 4pm on Friday asking for more work?
We've all been there - facing a difficult client situation, but not sure how to respond without damaging the relationship.
Here's a thought: Know that feeling when a client asks for "just one more thing" that would take hours of extra work, or when payment is two weeks late and you're not sure how to follow up?
I've created thirteen Tricky Client Communication Templates (plus a helpful guide to understanding client psychology).
They're designed to handle uncomfortable situations with confidence and maintain your professional boundaries without coming across as inflexible or difficult. The best part? These templates balance firmness with friendliness - they're that effective!
Plus, you'll get a complete overview of client psychology, so you understand what's really happening beneath the surface.
Imagine handling every tricky client situation with calm confidence, preserving your relationships while protecting your time, energy, and bottom line.
Handle Tricky Client Moments with Confidence, Reclaim Your Boundaries, and Turn Challenges into Opportunities
What you’ll get
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48 pages of templates, scripts and insights into client psychology that influence how to effectively handle challenging conversations.
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13 "fill in the blank" communication templates to address scope creep, payment delays, and boundary violations that sound professional yet firm and are ready for your brand voice and personality.
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A comprehensive guide to understanding the mind of the customer and why clients behave the way they do in various situations.
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Practical strategies for handling difficult conversations confidently without burning bridges or undervaluing your services.
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Fully written out examples to show you what each template looks like, for real, adapted for a variety of services providers.
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Designed specifically for consultants, freelancers, and service providers. These work across industries, niches, and client types.
PLUS: Bonus Implementation call for the first 10 buyers
Get Laura’s help decoding your tricky client situation and she’ll help you to use the templates to compose the right message.
March 12th, 4pm ET
Set Healthy Client Boundaries Without Making It Awkward
As a consultant, freelancer, or service provider, you know clear communication is the foundation of successful client relationships.
But let's be real - tricky client situations happen to everyone. That scope creep, those delayed payments, and the awkward pricing conversations? They're sitting in your "dread dealing with this" mental folder.
The hardest part is knowing exactly what to say without burning bridges. (And no, silently resenting your clients while doing extra work doesn't quite cut it.)
That's why I created these Tricky Client Communication Templates. They help you address uncomfortable situations professionally, even when you're caught off-guard or feeling pressured.
These 13 templates help you handle all kinds of sticky situations including:
Handling Last Minute Requests
Delayed Payments
Navigating Feedback That Requires Extra Work
When a Client Gives Vague or Contradictory Feedback
When a Client Keeps Asking for Revisions
Managing Unrealistic Timelines
Raising Rates
Managing Scope Creep
Firing Clients
and more…
Your clients will respect your professionalism - and they'll never realize you're using a template.
Ready to turn those difficult conversations into opportunities to strengthen your client relationships?
Grab the Tricky Client Communication Templates and give yourself the gift of stress-free client management.
Get a peek at the templates in action
Each template includes:
A description of when to use it and how to understand the mindset of the client, so you can make the most impact.
A fully written out examples that touch upon multiple different industries, service providers and consulting challenges.
A fill-in-the-blank template you can easily customized to sound just like you.
The peace of mind to know you’re approaching this conversation in the right way!
Take is from my private client, Nora, who has used these templates
"THESE WORK SO WELL"
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"THESE WORK SO WELL" •
What You’ll Get with the Tricky Client Conversation Templates:
48 pages of templates, scripts and insights into client psychology that influence how to effectively handle challenging conversations.
13 "fill in the blank" communication templates to address scope creep, payment delays, and boundary violations that sound professional yet firm and are ready for your brand voice and personality.
A comprehensive guide to understanding the why clients behave the way they do in various situations and what to do about it.
Practical strategies for handling difficult conversations confidently without burning bridges or undervaluing your services.
Fully written out examples to show you what each template looks like, for real, adapted for a variety of services providers.
BONUS: Implementation call on March 12th at 4pm ET
Limited time offer expires in
FAQs
When can I send these?
Anytime you’re experiencing a tricky client conversation. We have a template for nearly any problem you’re facing.
How do I know these will work?
These templates have been tested for years inside my private mastermind, Elevate. They work well, and this is the first time I’m making them available to the public.
Do you offer a refund?
Due to the digital nature of these email templates all sales are final and non-refundable.
Will these work for my business?
These templates have been tested in multiple industries. As long as you are a service provider, we guarantee these will get more meetings on your calendar!
About Laura Khalil
I'm a sales and marketing advisor who helps service providers scale their businesses through smart pricing and productization of services.
While my background includes consulting with Fortune 500 brands like Intel, Twitter, GE, Intuit, today I help clients succeed in signing bigger contracts with organizations of all sizes – from boutique firms to mid-sized companies to non-profits.
My clients are often amazed at finding a clear path forward to building highly profitable solopreneur businesses without the hustle and grind, doing work they love, and reclaiming the freedom that entrepreneurship promises.
Ultimately, that's what my work is all about—helping you get paid really well for what you're naturally great at, working with clients who value your expertise.
